Sr Customer Support Representative

Location: Irvine, CA 92618
Pay: $27-28/hour (overtime required at times)
Industry: Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)

About the Role

This Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a long-term career in customer support and order management within a stable, manufacturing-driven environment.

What You'll Do

• Process and manage customer orders from entry through fulfillment
• Handle order changes, pricing questions, delivery timelines, and availability inquiries
• Follow up on orders to ensure accurate and timely delivery
• Communicate customer requirements clearly to internal teams including supply chain and operations
• Maintain accurate documentation related to orders, returns, and customer interactions
• Provide professional support via phone, email, and written correspondence
• Assist with general administrative tasks related to customer accounts and orders

What We're Looking For

• 5+ years of customer support or order processing experience
• Strong organizational skills with high attention to detail
• Clear, professional communication skills (written and verbal)
• Comfortable managing multiple tasks and priorities in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plus
• Interest in building a long-term career rather than a short-term role

Nice to Have (Not Required)

• Bilingual in Spanish and/or Japanese
• Prior experience in manufacturing, supply chain, or electronics environments